The Technology team enables Scentre Group’s purpose, creating extraordinary places that connect and enrich communities, by delivering secure, connected and scalable digital solutions that empower people and business performance.
Your opportunity
The Lead Service Designer shapes the design of end-to-end services that support Scentre Group’s digital products, platforms and operational processes.
The role works across product, engineering and business teams to understand user needs, map service journeys and design solutions that improve how people interact with digital systems and services. By bringing together customer insight, operational understanding and design thinking, the role helps ensure technology solutions are intuitive, effective and aligned with real-world use.
Day-to-day you will be responsible for:
- Lead end‑to‑end service design across digital products, platforms and operational processes.
- Conduct user research, service mapping and journey analysis to uncover customer and business needs.
- Translate insights into practical service concepts, experience frameworks and design solutions.
- Facilitate workshops and collaborate with stakeholders, product managers and engineers to deliver feasible, scalable solutions.
- Drive continuous improvement by simplifying processes, reducing friction and advocating for customer‑centred design practices.
This role is Fixed term contract opportunity for 12 months.
What sets you apart
We are seeking an experienced Service Designer with a strong background in designing end‑to‑end service experiences that connect customer needs, business processes and technology platforms. You are collaborative, customer‑focused and able to turn insight into practical service improvements. Experience in behavioural insights or behavioural science is a bonus.
Ideal candidates will have experience designing services within organisations that span physical environments and digital platforms.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at scentregroupcareers@scentregroup.com.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
Applications close: 19th April 2026
