Your opportunity
We are currently looking for a Services Supervisor to join the team at Westfield Carousel. This is an exciting opportunity to be part of a team committed to creating memorable experiences in the living centre every day, while leading and inspiring others to uphold our Service Promise to customers.
As the Services Supervisor, you will oversee our Concierge, Car Park, and Valet teams.
Day-to-day you will be responsible for:
- Lead, coach, and develop the Concierge, Car Park, and Valet to deliver exceptional customer experiences and improve NPS.
- Foster a customer-focused culture, launch new initiatives, and build partnerships with key stakeholders and the local community.
- Manage team performance, recruitment, induction, and development.
- Oversee rostering, budgets, and forecasts.
- Analyze customer feedback to identify insights and opportunities.
- Collaborate with internal and external stakeholders to enhance the car park, concierge, and W+ experience.
- Uphold our Service Promise and drive the Customer Promise recognition program.
What sets you apart
Experience in a similar role is preferred but not essential. We value skills gained across various industries, but what sets you apart will be your passion for premium retail, operations management, and delivering exceptional customer experiences.
You will be:
- An energetic people person who enjoys interacting with customers and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers
- Being empowered to rectify and resolve customer issues and make proactive and positive decisions on the spot
- Commercially savvy and prior oversight of business financials, namely revenue driving and expense reduction strategies
- Experience in rostering, budgeting and reporting
- Ability to learn new systems and procedures quickly and share existing skills with your team
About us
Scentre Groups owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit more our Westfield destinations often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms. as such, we have many opportunities across our business for team members to advance their careers through different experiences with us.
We want to be the place where talent thrives. To support you to thrive, we promise to respect, inspire, and develop you, and that you will do work that matters.
Diversity, equity, and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported, and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity, life stage.
For more information or if you have any questions, please email kstephens@scentregroup.com
Applications close: Friday 11th October (unless filled prior).
